Self-Exclusion & Player Protection
Responsible gaming at Rooli Casino is built around controls you manage yourself. The platform provides self-exclusion, deposit limits, session controls, and account-closure options — all accessible directly from your player profile without needing to contact support. This page documents every available tool, explains how each one works, and points to independent Canadian resources for anyone who needs additional support.
Rooli Casino operates under a Tobique Gaming Commission licence (E-Gaming, No. 0000002). It is not licensed by AGCO, iGaming Ontario, or any other Canadian provincial regulator. Players are responsible for ensuring that online gambling is lawful in their jurisdiction before registering.
Requesting Self-Exclusion
Self-exclusion is the most direct player-protection tool available at Rooli Casino. It is configured inside your account profile — no support ticket or waiting period is required to activate it.
How to Set Up Self-Exclusion
Open Your Player Profile
Log in and navigate to your account settings. The responsible gaming controls are accessible from within your profile dashboard.
Select Your Exclusion Period
Choose the duration of your self-exclusion. The period is set freely — select a timeframe that reflects the level of break you need.
Confirm the Request
Confirm your selection. The self-exclusion takes effect immediately upon confirmation — login and deposits are blocked for the full duration.
Exclusion Cannot Be Lifted Early
Once active, the self-exclusion period cannot be reversed or shortened. This is a deliberate design choice — it removes the option to undo the decision during a vulnerable moment.
What Self-Exclusion Blocks
During an active self-exclusion period, account login is blocked and deposits cannot be processed. Access to the platform is suspended for the full duration you selected. Any pending bonuses or wagering requirements associated with your account are paused while the exclusion is active.
External Self-Exclusion Programs
Rooli Casino's self-exclusion tool operates at the account level. For broader protection across multiple gambling sites, Canadian players can also register with national or provincial self-exclusion programs. These programs operate independently of any individual casino and provide a wider safety net.
Deposit and Session Limits
Deposit and session limits give you granular control over spending and play time without requiring a full self-exclusion. These tools are suited for players who want to keep their activity within a budget or time boundary on an ongoing basis.
Deposit Limits
Deposit limits cap how much you can add to your account over a defined period — daily, weekly, or monthly. Setting a deposit limit in your player profile means the system will reject any deposit attempt that would exceed your chosen ceiling for that period. The limit applies regardless of payment method.
If you choose to lower a deposit limit, the new lower ceiling takes effect immediately. Raising a limit typically requires a cooling-off period — this delay is built in to prevent impulsive decisions from overriding a responsible boundary you have already set.
Session Limits
Session controls let you define the maximum length of a single gaming session. Once the session timer runs out, the system prompts you to stop and logs you out. This tool is particularly useful for players who find time passing quickly during extended play and want an external prompt to step away.
Reality Checks
Some account configurations include periodic reality-check notifications — on-screen reminders during active play that display how long you have been logged in and how much has been wagered in that session. These prompts are designed to interrupt automatic play patterns and encourage a conscious decision to continue or stop.
| Limit Type | What It Controls | Takes Effect |
|---|---|---|
| Daily Deposit Limit | Maximum deposit total within a 24-hour window | Immediately when set or lowered |
| Weekly Deposit Limit | Maximum deposit total within a 7-day window | Immediately when set or lowered |
| Monthly Deposit Limit | Maximum deposit total within a 30-day window | Immediately when set or lowered |
| Session Time Limit | Maximum duration of a single login session | Active from the next session |
Further Safety Features
Beyond self-exclusion and deposit limits, Rooli Casino's player-protection framework includes a layer of technical and procedural safeguards that operate in the background of every account.
128-Bit SSL and PGP Encryption
All transactions and personal data are protected with 128-bit SSL encryption and PGP-level data security. This covers deposits, withdrawals, and any personal information submitted during registration or KYC verification. The encryption applies across both desktop and mobile browser sessions.
Certified Random Number Generation
Every game in the library runs on a certified RNG (random number generator). Independent certification means game outcomes are not predictable or manipulable — each spin, hand, or roll is generated independently of the previous result. Players who want to verify specific RTP figures for a title should check the game's information panel before playing.
KYC Verification and Age Checks
Know Your Customer (KYC) verification is mandatory before the first withdrawal is released. The process requires valid identity documents, and date of birth is checked against the minimum legal age for the player's jurisdiction — 19 in most Canadian provinces, and 18 in Alberta, Manitoba, and Quebec. Verification status is visible in your player profile at all times.
Account Closure
If you wish to close your account entirely, the request is handled through the support team at [email protected] or via the 24/7 live chat. Account closure is distinct from self-exclusion: a closed account can be reopened on request at a later date, whereas a self-exclusion block cannot be lifted during its active period. Choose the option that matches your intent — temporary break versus permanent closure.
Responsible Gaming Licence Disclosure
Rooli Casino holds a Tobique Gaming Commission licence (E-Gaming, No. 0000002). This licence does not carry the regulatory weight of a Canadian provincial licence. Rooli is not regulated by AGCO, iGaming Ontario, or any equivalent body. Players in Canada are responsible for their own compliance with applicable provincial and federal laws regarding online gambling.
Data Storage
Rooli Casino, operated by Novatrix SRL, collects and stores personal data as part of the account registration, KYC, and payment processing workflow. The following outlines the categories of data involved and the general framework under which it is held.
What Data Is Collected
Account registration requires an email address, password, full name, date of birth, and gender. Payment processing requires billing details associated with the chosen deposit and withdrawal methods. KYC verification requires government-issued identity documents — these are uploaded through the Documents tab of your player profile in formats including PDF, JPG, JPEG, PNG, GIF, BMP, and TIF, each capped at 2 MB per file.
How Data Is Stored
All personal and financial data is stored with 128-bit SSL and PGP encryption in place. The operator, Novatrix SRL, is responsible for maintaining data security standards consistent with its licence obligations under the Tobique Gaming Commission. Players should review the casino's full privacy policy for a complete account of data retention periods and third-party data-sharing practices.
Your Rights Over Your Data
Under applicable data protection frameworks, players hold rights over their personal data including access, correction, and deletion requests. These requests can be directed to the support team at [email protected]. Identity verification may be required before any data-modification request is actioned.
Data Retention After Account Closure
Closing your account does not automatically result in the immediate deletion of all stored data. Regulatory and anti-money-laundering obligations require operators to retain certain records for defined periods after account closure. The specifics of Rooli Casino's retention schedule are set out in the privacy policy available on the platform.
| Data Category | Purpose | Required At |
|---|---|---|
| Email & password | Account access and communications | Registration |
| Full name, date of birth, gender | Identity confirmation and age verification | Registration |
| Government-issued ID | KYC / AML compliance | Before first withdrawal |
| Payment method details | Deposit and withdrawal processing | First transaction |
| Transaction history | Regulatory record-keeping | Ongoing |