KYC Terms & Account Verification
Account verification at Rooli Casino is a standard identity-check process — commonly referred to as Know Your Customer, or KYC. It confirms that account holders are who they say they are, meet the minimum age requirement, and are operating within the platform's terms. Verification is required before any withdrawal is processed, and the status is visible at all times inside the player profile.
The process runs entirely through the Documents tab in your account. Documents are uploaded directly — including via phone camera on mobile — and reviewed by the casino's compliance team. Clearing verification early removes any friction at payout time and is straightforwardly in the player's interest.
When Verification Is Triggered
Verification is a standard requirement at Rooli Casino and is tied to specific account events. Understanding when it applies helps avoid unnecessary delays.
Before Your First Withdrawal
KYC must be completed before the casino releases any payout. The verification status is displayed inside your player profile, so you can see exactly where the review stands at any given moment. Submitting documents promptly after registration — rather than waiting until a withdrawal is pending — keeps the process out of your way when it matters.
Additional Triggers
Outside of the first withdrawal requirement, the casino reserves the right to request identity documentation at any point. Circumstances that may prompt an additional review include unusually large transactions, patterns of account activity that require a compliance check, or requests from the relevant licensing authority. These triggers are standard across licensed operators and apply regardless of how long an account has been active.
Age Verification
Minimum legal gambling age in Canada is 19 in most provinces, and 18 in Alberta, Manitoba, and Quebec. The KYC process checks date of birth as part of its review, and accounts that cannot confirm legal age will not be cleared for withdrawals. The registration flow requires players to confirm they meet the age requirement, but document-based verification is the definitive check.
Required Documents
All documents are submitted through the Documents tab inside your player profile. The mobile browser version supports direct camera uploads, meaning you can photograph a document and submit it in the same step from your phone.
Accepted File Formats
The platform accepts the following file types for all document submissions: PDF, JPG, JPEG, PNG, GIF, BMP, and TIF. Each individual file is subject to a maximum size of 2 MB. High-resolution images taken on a modern smartphone camera frequently exceed this limit — resizing or compressing files before uploading prevents the most common submission errors.
Types of Documents
Standard KYC practice at licensed online casinos covers three categories of documentation. While Rooli's published materials do not enumerate a specific list beyond the upload specifications above, the categories that apply across the platform's licence requirements are as follows:
Proof of Identity
A government-issued photo ID confirming your full legal name and date of birth. Acceptable documents typically include a passport, national identity card, or driver's licence. The document must be valid and clearly legible.
Proof of Address
A document confirming your residential address. Utility bills, bank statements, or government correspondence issued within the past three months are the standard form of this evidence. The document must show your name and address clearly.
Proof of Payment Method
Confirmation that the payment method used belongs to you. For cards, a photo showing the cardholder name and the first six and last four digits is typical. For e-wallets or bank accounts, a screenshot of the account in your name may be requested.
Upload Specifications Summary
| Specification | Detail |
|---|---|
| Upload location | Documents tab — player profile |
| Accepted formats | PDF, JPG, JPEG, PNG, GIF, BMP, TIF |
| Maximum file size | 2 MB per file |
| Mobile upload | Supported — direct camera capture available |
Processing Times
Verification must be cleared before any withdrawal is released. The review is conducted by the casino's compliance team after documents are submitted through the player profile.
Review Status
The current state of your verification is displayed inside your player profile at all times. Once documents are submitted, the status marker updates as the review progresses — so there is no need to contact support to check where things stand. When verification is approved, the status reflects this immediately and the withdrawal pathway opens.
What Can Slow the Process Down
A small number of avoidable issues account for the majority of verification delays. Documents that are blurry, cropped, or partially obscured will be returned for resubmission. Files that exceed the 2 MB limit will not upload successfully. Submitting documents that are expired, or where the name does not match the registered account details, requires a further round of review. Checking these points before uploading keeps the process moving.
Processing Overview
| Stage | Detail |
|---|---|
| Submission | Via Documents tab in player profile; mobile camera upload supported |
| Review | Conducted by the casino compliance team after submission |
| Status visibility | Live in your player profile — updates as review progresses |
| Withdrawal release | Only after verification is approved |
| Common delay causes | Blurry images, oversized files, expired documents, name mismatches |